Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What types of nutrition programmes do you offer?
Sophie Sports Nutrition provides a mixture of nutrition services, ranging from weekly check ins, performance plans, educational resources & presentations or workshops at schools, sporting organisations & various corporate companies.
How do I know which program is right for me?
Each program outlines its target audience in the product description or you can complete the survey available on the website to direct you to the most appropriate program
Are your programs suitable for beginners?
Yes, Sophie Sports Nutrition caters to each individuals nutritional literacy or experience levels
Do you offer one-on-one coaching or only pre-made programmes?
All nutrition programs provide one-on-one coaching
Will my nutrition plan be customized for me?
All nutrition programs are personalised to suit the individual’s needs, preferences & goals
Do you provide vegetarian or vegan meal plans?
Yes, Sophie Sports Nutrition provides vegetarian and vegan meal plans, in addition to catering for those who suffer from food allergies
Will I have to follow a strict diet?
No, Sophie Sports Nutrition believes in a flexible & sustainable approach to nutrition that includes all foods
Can I still enjoy my favourite foods while following the program?
Yes, Sophie Sports Nutrition can incorporate some of your favourite foods into the meal plan
How do I access my program after purchasing?
Your meal plan will be emailed to you
Do you provide ongoing support and check-ins?
Depending on the program selected, the individual will either get access to a single performance plan or weekly check-ins. However, the people utilising the performance plans can book in for a follow up appointment to discuss any changes or questions
What if I have questions while following the program?
You will have access to Sophie Sports Nutrition social media, email & phone number after purchasing one of the nutrition services. If you are doing the weekly check ins, you can also bring them up during these formal discussions.
You will have access to Sophie Sports Nutrition social media, email & phone number after purchasing one of the nutrition services. If you are doing the weekly check ins, you can also bring them up during these formal discussions.
My prices currently range from $75-$500 depending on the program or service
What payment methods do you accept?
Sophie Sports Nutrition uses the automated invoicing system Stripe, which accepts most common payment types including Visa, debit card, apple payment, google payment, Link, Zip & more
Do you offer refunds if I’m not satisfied?
Yes, full refunds are available if you meet the criteria of the terms & conditions.
Conditions
- Refunds are only applicable if the client has genuinely followed the plan and can provide proof (e.g., food logs, training logs).
- Your plans are not medical advice and should not replace professional medical consultations.
- Clients are responsible for ensuring they have no pre-existing conditions that may interfere with the plan.
- Any fraudulent chargebacks will be disputed with proof of services delivered.
- Clients agree to contact you first before initiating any payment disputes.